For Rice, it was pivotal that the company’s digital strategy aligned with its overarching corporate vision. Why? Because the entire team is behind one unified goal. However, technology always changes so we must have a continuous improvement mindset – we ’re always looking for the next great idea and best solution for our customers.Īny CIO will tell you that the most successful digital transformation plans are those that blur the lines between IT and business. Our customers now experience better service through digitization, because they have more choice and it is much more convenient. We’ve struggled for many years, so we knew that if we wanted to compete, we had to focus quickly on digitizing our applications. “Sprint has a legacy of doing things not only to survive but to thrive. “In some ways, our past is really informing our future,” Rice reflects.
Sprint has faced many challenges over the years, but its leadership has not been afraid to reevaluate, change and adapt. Then, we were able to focus on modernizing our applications.”
Many of our systems were legacy ecosystems that operated as silos, so we first had to rebuild and shore up the infrastructure to drive resilience and stability. “We had to embark on a concerted approach to modernize. “When I first took the role of CIO, I inherited an environment that had suffered from a lack of investment,” recalls Rice. Having learned the ins and outs of the business for nearly two decades, Rice notes the Sprint digital transformation has resulted in root-and-branch change. For a 120-year-old company, this is no small feat, but the task has fallen into the capable hands of Chief Information Officer (CIO) Scott Rice and his team. However, the journey is far from over.Ī fundamental element of this plan has been a reboot of Sprint’s digital footprint. The company strengthened its balance sheet and began delivering an improved customer experience. Sprint devised a five-year turnaround plan which cut billions of dollars in costs and increased investment in its network. So, in 2015, it decided to reinvent itself. A few years ago, the telecom was losing money and struggling to cut through the frantic, competitive buzz of the market. If we, in our sole discretion, believe that any such information is untrue, inaccurate or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.Sprint is working to become the ‘comeback kid’ of the telecommunications industry. You agree not to use a false or misleading name or a name that you are not authorized to use. When you complete forms online or otherwise provide us information in connection with the Service, you agree to provide accurate, complete and true information. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
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